WHAT IS THE OVERALL CHURN RATE?
The post answers the first business question posed, which required the analysis of Telecom datasetto answer it.
DATA ANALYTICS BLOG POSTS
Boniface Kipchumba Mibei
4/11/20261 min read
Business Problem (1)
What is the overall churn rate?
Insight
Fig. 1: Overall Churn Rate
43.4% of all the customers churn, a significant leakage and loss of revenues that need radical resolution.
Recommendation
With 43.4% overall churn rate, there is a need for radical customer retention measures outlined in the subsequent sections motivated by further analyses.
Key Words: data analysis, Power BI, Python, Visualization, dashboard, cloud, ETL/ELT, data build tool (dbt)
By:
Boniface Kipchumba Mibei
Email: Boniface@bkdataanalytics.com
